Medivet Islington Liverpool Rd

Receptionist really rude and with a bad attitude since the moment I came in. Not great customer service from her in particular. Vet was amazing with my pet and took al the time required to answer all the questions I had

I love my vets!

Both the reception team and the vets made our first visit super comfortable - I liked how relaxed and casual everyone was as it created a nice atmosphere rather than a clinical one. The monthly subscription and all questions I had about my kittens wellbeing were answered clearly and we’re looking forward to our next visit!

Vet was lovely, knowledgable and assuring. Receptionist helpful and lovely .

Had a brilliant experience with Mazie who is 17+ She had a lovely 💅 manicure, teeth check & groom. Done by a very lovely vet. Mazie can't wait for her next visit.

I rescued 20 year old Mazie without knowing much about her.
She loves going to the vet getting groomed and pampered.
No problem whatsoever.

The staff on the reception were great and friendly and made me feel comfortable but I felt the vet had a bit of a ‘telling off’ attitude which made me feel uncomfortable. I was already feeling anxious bringing my pet into the clinic, I didn’t need to feel worse. I also felt that certain treatments and drugs were being pushed on me when I was there for something else. I accept we all read and hear things delivered in certain ways and this may all be about my own sensitivity. I have had great experiences at this vet practice in the past.

Thank you for being understanding when Pluto is such a nervous dog and won't let himself be visited.

I am extremely disappointed and appalled with the service I received at Medivet Liverpool Road. I brought in a stray cat that had been living in a local park for several weeks, possibly months. I had already explained over the phone that the cat did not have a microchip and appeared to be abandoned, but I was advised to bring her in anyway. When I arrived, the receptionist (a blonde woman wearing glasses, whose name I did not catch) was not welcoming. I was told that a nurse named Jodi would handle the case. Despite being told she has 10 years of experience, she did not take the cat out of the carrier to properly examine her. She scanned the cat for a microchip while the cat remained inside the carrier, unsurprisingly there was no chip, as I had already explained. I made it clear that the cat was stray or abandoned and that I had posted on social media to try to locate an owner, without success. I was then told that because the cat was friendly, I should simply release her back outside. When I raised concerns about the possibility of pregnancy, I was told that stray cats can have kittens outside. I was not offered any practical advice, guidance, or referrals to rescue organisations that could help. As someone trying to do the responsible thing for a vulnerable animal, I found this response dismissive and lacking compassion. Thankfully, I was able to find a rescue centre outside of London that agreed to take her in. It has since been confirmed that the cat is heavily pregnant, reinforcing my concerns that she needed proper care and support rather than being released back onto the streets. This experience left me feeling unsupported and deeply disappointed. I had expected more care, professionalism, and guidance from a veterinary practice.