Medivet 24 Hour Hendon

Horrifying Experiences at Kingsbury and Hendon Medivet. I have had multiple distressing experiences with Medivet, specifically at the Kingsbury and Hendon branches, and I feel compelled to share my story to prevent others from enduring the same. One of the first visits to Kingsbury Medivet was traumatic. My pet had been attacked, and while being shaved around the injury in the back, he was nicked by the razor. To make matters worse, I heard the vet screaming at him, likely because he had scratched her. This left my pet absolutely terrified and deeply traumatized. When we came back to the same female vet to remove the stitches his ears were back and his tail was between his legs. Hoping for better care, I took him to Hendon Medivet for an unknown infection. Instead of proper treatment, they shaved him like a poodle, performed unnecessary scans, and gave him ibuprofen, then sent him home still sick without any antibiotics and the bill of nearly £2000. Fortunately, I had leftover antibiotics from the previous vet visit, which I used to treat him myself. This morning at Kingsbury Medivet, I faced another upsetting incident. Admittedly, I did not realize that a routine appointment booked online could not be fulfilled in person as a consultation, and I was a few minutes late because my Uber driver refused to take us. However, the complete lack of empathy for my sick animal was unbearable. Despite their willingness to charge exorbitant fees for any appointment, the rudeness and coldness from the staff were so overwhelming that I left in tears. Considering there were no other clients present, it is baffling why they could not spare a moment to check on my pet before his travels. I will never return to Medivet at any branch. The consistent lack of professionalism and compassion has left me deeply disappointed and concerned for any pet owner seeking care from them.

!! Wrong contact number !!! Lungworms test failure !!! Cardiac arrest during CT-scanning!! My dog admitted to Medivet veterinary practice- Hendon brunch in January the 18th 2022 due to respiratory distressed.The practice advised us that different types of laboratory tests including imaging (X-rays and CT-scan) need to be done to reach the diagnosis. She was not in good situation as practice did not reach definitive diagnosis in proper time manner and it is strongly believed that her welfare was affected dramatically. She went through a CT-scan and unfortunately during the CT-scan passed away. The practice informed me that She had heart arrest during CT-scanning. The practice wanted to send Her body for cremation and I did not give consent for cremation as I believe it is very unfair on her to be cremated without getting a definitive diagnosis. Therefore, we requested to send the body for post mortem. Post mortem result illustrated that Her death was lung worm infestation. She died when simply could simply avoided three times but now she’s died she’s gone, We have spoken to a few other practice vets and they strongly believe that if the standard of care was done, her death could have been avoided. Reasons of her death 1- poor communication : they had a wrong phone number since beginning and Now the response that we received , “it’s was human error “ The practice failed to provide us with the worm pill she had to take every month. They wrote the wrong phone number down and even tho we went to them twice since we had her and they even didn’t check her medical history to provide us or tell us that she had a missing pills. Her previous owner has told us to keep an eye on the text messages as they text you when the pill is due to be administrated to her. We contacted the clinic and they said it was not their responsibility. They even didn’t even email us the reminder. 2- lungworm test failure : the response we received” we did carry out an in house blood test to check for lungworm. Although this test can prove very useful, it is not 100% effective at detecting lungworm and therefore showed as negative, but this can happen as the test is very sensitive and only detects specific strains of lungworm.”!!!!!! Negative!! She died from lungworms in that stage how could be 3- during the CT-scan passed away!!!: I spoke with many doctors and vet every one says that the X-ray clearly shows that her lung being extremely compromised and her heart is larger than normal and that should have been clear enough for the vet or surgeon to know not to inject her with antistatic as her lungs were not able to provide enough oxygen for her heart to function. That would have been as I quote “the standard procedure” to start the diagnoses. We came to the clinic twice and nobody mentioned to us that we were contacted but her pills were not collected and even the last time she was there I asked the vet to give us any pills she might have missed but they even didn’t check her medical history We do not deny the part we took in her death but it could easily been avoided by you three times I hope never happens to any family My baby has missed two of her milprazon pills due to the wrong phone number being kept on your system. When we changed the owner detail, there were no checks to see if the clinic holds the right contact details of their client. The email address was right but still failed to communicate with us after two unsuccessful attempts by phone number. Nowadays wherever you register, they ask for your email and phone number confirmation to make sure they hold the right information the step should be taken to avoid this to happen to any other pets and family The clinic should have a better way of communicating with their clients and not just rely on automated text messages as many places have text and email reminders for their clients. The seriousness of the lungworm should be considered in all clinics as we believe Many new owners like us do not know about this lungworms disease and the seriousness of the disease.

Very good service