Phone & Video Consultations

We recognise that there will be times where you have concerns about your pet, or need a prompt assessment and a phone or video consultation will be able to support this. These are available at most Medivet practices, just give your local practice a call, discuss your concerns and they will agree the best course of action with you.

The phone and video consultations are full consultations with the vets and practice team that you already know. If the vet decides that your pet needs a physical examination in practice, you will not be charged a second consultation fee.

What do I need for a phone consultation?

• A number that we can contact you on
• The ability to email relevant photos of the condition or ailment in advance of the phone consultation (if required)
• A credit or debit card for payment over the phone

What do I need for a video consultation?

• A valid email address so we can send you some simple instructions on joining the video consultation with your pet
• A mobile phone or tablet, or access to a desktop computer with audio/video capabilities
• A credit or debit card for payment over the phone

It’s a new way of consulting for you and our vets, but many clients have completed successful consultations in this way and have been really happy with the experience.

Important: if you have any concerns about your pet or they become unwell, please call your local practice immediately and they will assess the situation and discuss the various options available to you.