Medivet Bermuda Park

First class service from a First team. Nothing is ever any trouble, from the moment that I booked the appointment, to the collecting of the medication and leaving we were looked after extremely well. The staff are always so welcoming and friendly. We know that our Dog is in very safe and caring hands, will not go anywhere else.

Medivet, are caring, kind, professional, easy to talk to, experienced.. Totally recommend Medivet to friends and family.

First appointment was for 9am and had a text saying 9am. Then a week before I had a text saying 9.15. I turned up at 9.10 to be greeted by a angry man saying my dog's name and said I only have 2 minute left of the appointment. I said is something wrong because he looks angry and he said your late you should be here for 9 I shown him the text and he got more aggressive to prove me wrong. He even walked out the room to get someone else to prove I was wrong. I only followed the text I had which said 9.15. He also was checking his watch very rude.I asked if I can take my dog outside after this vac and he said well you can but medically no so we had no advice. We have taken our puppy off your system and gone to a better vet with a smile. Won't recommend your vets to anyone.

Really lovely staff who care for all our doggos. Brilliant health plan - works out cheaper to join the plan with all the extra benefits than to pay for the flea and worm treatments.

Always helpfu, understanding and kind. They work round our Rotty boy who is very nervous at the vets. Mark is amazing with him! We highly recommend.

When booking my initial appointment for my dog, I mentioned to the receptionist that I was interested in the Medivet Healthcare Plan. The lady on the phone said she couldn't set it up on the phone so told me to mention it on arrival of my appointment. When I arrived at the appointment I told the receptionist that I would like to sign up to this plan, she said that was fine and to mention it to the vet during our appointment, which I did. He said this was fine during our appointment. There was a little wait to pay as it was quite busy and our dog was playing up to the other dogs in the waiting room so I decided to take her outside while my partner waited to be called for payment. This took about 10 minutes and when he finally did pay he was charged the full amount for the flee and worm treatment despite it being included in the Medicare health car plan, which we asked multiple times to be signed up to. As it was busy and our dog was playing up we left and I called back the next day to query it. They said because my partner didn't question the payment or the plan at the reception desk (for a fourth time) then it's our fault that they didn't sign us up to it and refused to refund us and sign us up the plan as originally requested. This is absolutely ridiculous, we mentioned on multiple occasions that we would like to sign up to this plan as it sounds super beneficial for the pet. If we wanted to pay £68 for flee and worm tablets we could have done so by visiting a pet shop. The fact that the incompetence of your employees was redirected to being my partners fault is just ridiculous. For this reason we will not be returning, signing up to your health plan, neither would be recommend this practice to friends or family.

My first time using medivet. My dog can be a little temperamental with strangers. The vet gave her time and attention in a way she understands along with an appointment that was not rushed and allowing plenty of time to be so thorough. I would highly recommend.

Caring experienced vets, always seem to genuinely care about the animals. Would not go elsewhere

We recently moved from vets 4 pets in Nuneaton due to such bad experiences and having them brand my poor boy aggressive and requesting he wear a muzzle and be sedated for all future appointments. We had our appointment with Mark at Medivet and I cannot praise him enough for what he has done for my dogs and us. I was dreading it but Mark quickly realised my boy is not aggressive just a bit of a wus. Not only did he make our appointment fun and pleasant but he also removed my boys muzzle as it was only for the vet appointment nothing else. My darling husky left wagging his tail after lots of dog kisses, fuss and treats he didn't even notice the jab he got 😉 thank you again Mark you are amazing!!!