Medivet Hinckley Roston Dr

Staff very helpful. Repeat medication usefully notified. Feel confident about advice given and that the welfare of my dog is paramount.

Their animal care is brilliant, the core part of any veterinary surgery! Unfortunately their customer care is truly shocking going from my recent experience. A flawed administration/pc system, which seems to be like the Post Office Horizon system imho, financial payments having to ability to vanish into thin air. According to the surgery manager, they don't have any system inplace to trace down missing payments. So they just turn their customers into the bad guys and blame them for "making off without paying" and threatening debt collectors if we don't provide a copy of "our" bank statements! Instead of the manager quickly contacting Worldpay, with the time date, payment amount and last 4 numbers of the card. 5 minutes maximum, Their excuses was "it Medivets policy for the customer to prove it, if not then we send in the debt collection" Well due to "their" administration error, which has now been cleared up from me going down their having to show them my online banking app to prove £41 was actually paid to them, they have lost us as customers after 19 years! The mangers attitude absolutely stinks, speaking and treating customers like they're criminals, basically calling us liars. The funny part of it all, is we have proved to them they did take the payment from us, but they still have absolutely no idea where they allocated the payment to. I am wondering if Fujitsu developed their computer systems? Currently awaiting for an apology in writing.....

A lovely friendly vet surgery. Staff friendly & helpful. A place that cares about the animals health & not just money orientated

Gizmo kitten came for his 1st appointment yesterday and it was a lovely, joyous appointment. Thank you for being so lovely. Gizmo had his 1st vaccination 💉 which was a very relaxing and comforting experience. We look forward to our next appointment, and thank you so much for looking after us.

Cat was microchipped and was very relaxed with the nurse. Everyone is friendly and informative.

Appalling from start to finish. Our rescue has severe anxiety and behavioural issues that he is medicated for and sees a behaviourist. We had a medication review to get some more meds ordered as we had 2 weeks of meds left. We were told this would take a few days to arrive. 1 and a half weeks go by and we hadn’t heard so we called and were informed that the Vet had forgotten to take the dosage so was never ordered. So they placed the order again. We went to collect and was informed that one of the medications were unavailable so we had to order online. The receptionist told us we only had to pay £30 then we pay nothing online which was incorrect. We paid £20 for next day delivery as our dog was almost out of meds then were informed we needed the vets to send the prescription to the online site. We go into the vets to get this sent over when they said they sent it but the next day were informed they had sent it wrong and without a vets signature. We asked them to send it again and this time the email address was spelt wrong. At this point, our dog had been without his meds for a week! Now it has been sent a third time and the meds are finally being dispatched 3 weeks after our appointment. We asked for a copy of the prescription for his other meds because we have no confidence in them and they tried to charge us another £30 for a prescription we had paid for already! We will not be putting our boy’s life in their hands after this.

Medivet are a disgusting company. They buy out every independent vets practice in an area and then when they own them all they pump prices to profiteer. We will likely never have another pet now once our current one is gone - mainly due to the immoral practices of Medivet. Disgusting company.

All good new receptionist very friendly helpful and I for

Very rude staff. Absolute joke.