Medivet Llanishen Cat Clinic

I'd brought my boy, Levi here for 15yrs. It was great under last ownership. The last months of his life were bad. I took him twice a month for months due to seeing he was in pain & Lois diagnosed pancreatitis each time. She'd give him a 24hr painkiller but he never got better. Then we saw vet Jessica. Jessica discovered it was actually cancer. Osteosarcoma. The kindest option was euthanasia. I was with him. Jessica too. The day after Levi passed I asked Lois if I could see him 1 last time. I spent 90mins with him. Then Lydia came in and before long papers were scattered around his body as she tried to work out how I owed £250 from 2.5yrs ago. That went on for over an hour. I was too distraught to think straight & they took advantage of this. Levi had been in the freezer overnight & was now thawing. I told this to Lydia & she replied "Yes, he would be around now" & continued with the papers. She did realise then, and took Levi back to the freezer. When she was gone, I suffered an emotional breakdown. Lois came in then & offered me a cuppa tea to help calm down, but I just wanted to leave. When I picked Levis ashes up, Lydia was there. I had tears running down my face. The waiting room was empty. Lydia said "Do you want to just take him & go. We've got clients coming". I complained to Medivet about what Lydia did & Lois had the nerve to deny it happened. Jessica is the only good vet here.

The practice changed the vet I had booked to see and the appointment time without notifying me prior to the change.
They did not inform me at my appointment in January of changes in the way prescriptions could be issued despite being aware of these changes at the time. This resulted in unnecessary extra expense as well as an unnecessary trip to the practice.

Lois was, as always, wonderful with our two cats who were visiting for their annual vaccines. We wouldn’t go anywhere else!

I would highly recommend this vetinary surgery. I recently left a surgery in Essex which I had been with for years with an amazing vet. So when I was recommended it was quite a relief. The staff and the vet I saw were absolutely great. They are geared totally toward the animals and show an excellent affinity with the animals to putting them at ease. Also the time spent on the appointment was not rushed in any way... I am now a very happy returning customer... Thank you

I love that it is a cat only clinic.

The service and feel of the clinic has deteriorated since being taken over by Medivet. It longer has the personal touch. The friendly human greeting on the telephone has been replaced cby an automatic “press 1 for……”, etc. At the same time the prices have r shot up. Very sad

We have always been most happy with Llanishen Cat Clinic and have been customers for many years. Thank you, Louis and family! x

Brilliant vets, very caring, would not go anywhere else.

Excellent service from the staff at Llanishen - as always.

The staff at the clinic have always been wonderful. They really care about the cats and I have been going there for years now.