Medivet Merthyr Tydfil

Always helpful on the phone no matter what the query. All vets are so good with my pets and put them at ease on all visits. Recently took my dog to them and even under the covid restrictions they were brilliant 👏 They even picked up on a infection with my dogs paws and treated it with ongoing advice and medication. My dog has no issues when going to Ash vets and will happily go with them without me present as He trusts them.

Appalled. Booked a pre-op neutering appointment for my son's cat at the Merthyr branch. Was told the pre-op assessment was free of charge. As soon as we walked into the consultant room I felt a bad vibe from the vet(!). Whilst weighing the cat I informed her that she had had kittens eight weeks ago, her attitude / posture changed immediately. She came up with some cobblers about her belly looking sore and said she needed to perform an ultra sound before carrying out the op, to a cost of just shy of £300. When I told her we couldn't afford that, she told me I would have to pay for the consultation (pre-op check). I went to pay and was told it was £50 odd quid! We were in the room for less than 4 minutes, 1 of which was spent getting the cat out of the carrier. The cat was only weighed, no physical examination given other than looking at her nipples for a nano second. I objected to the cost and repeatedly said that I was not informed that I would have to pay for the pre-op assessment under any circumstances - apparently, according to said vet, medivet does need need to inform clients of any caveats when booking a free pre-op appointment. The vet blathered on about paying for expertise and not just time....right, weighing a cat takes a lot of expertise. The only expertise evident today was that in the art of ripping people off. To add insult to injury the vet proceeded to tell me that she had a welfare concern for my cat, but I shouldn't worry as she wasn't going to call the police. Really!! Clearly a brazen attempt to try fleece us for services not required by way of a threat. The cat's nipples are sore as she is at the tale end of weaning her kittens and producing very little milk for heavens sake. Any reputable vet would seek further information from the client at the very least before demanding £300 for an ultra sound. At this point I informed the vet I no-longer wished to engage with her, but still she rattled on trying to get a rise out of me and justify the £50 odd charge. I promptly paid my bill, told her to enjoy her cheap bottle of champagne and departed - a childish dig but relatively pleasant considering my internal dialogue at the time. I've used medivet a number of times over the years (Hayes branch) and am very sad to say today's experience has left me incredibly disappointed. The ploy to elicit money any which possible was crystal clear within a few minutes of entering the assessment room - shame on Medivet, its staff Maria Cristina Crisan Grozea and for its very poor practice.

Fantastic service no waiting very caring staff

I can't thank them enough, for the care of my cat in such a terrible time.

Lovely friendly staff very caring

Very happy with the service provided, as it was my dogs Charlie first time to this vet’s , the ladies on reception were very friendly and helpful

They are very nice and helpful and good with my dogs

The vet was very helpful and friendly. She gave me lots of help and advice with my new puppy.

Totally dissatisfied. No care for the wellbeing of my pet after failing to stop the bleeding, only making it worse and more concerned with clocking off on time and getting us out the door due to excessive bleeding, messing up reception after cleaning once before, upon our arrival. No medication prepared for take home as stated and told to go to out of hours vet for help after their failed atrempt and wanting to go home. No paperwork for possible handover etc...terrible service. Even when asking what I owe them and attempting to make payment for the failed attempt of treatment...I was told to exit the building and they'd rather sort something out next week. No care for my pet or payment. Just get out, go somewhere else we want to go home. So in my eyes.. after that terrible service. Payment was sorted there and then. Disgusted doesn't come close.