Medivet New Cross

020 8692 3030

4.6 /5
273 reviews

9 Shardeloes Road, London, SE14 6NZ

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Disability Friendly, One entrance at front of practice and one on the side with wheelchair access and there is free street parking available

We offer the Medivet Healthcare Plan at this practice

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Mon  -  Open now
Tue  -  Open now
Wed  -  Open now
Thu  -  Open now
Fri  -  Open now
Sat *  -  Open now

* Closed every 3rd Saturday. Please call the practice to book.

Our opening hours are subject to change.

Mon  -   - 
Tue  -   - 
Wed  -   - 
Thu  -   - 
Fri  -   - 
Sat  - 

Our opening hours are subject to change.

Out of hours practice

Medivet 24 Hour Beckenham

0208 650 2003

8 Foxgrove Road, Beckenham, BR3 5AT

Consult fee from £120 - £250 inc VAT. No charge for assessment by phone.

Looking to register with us?

To register with us, you’ll need to complete a registration form. Once completed, one of our friendly team members will contact you to arrange an initial appointment for your pet.

Meet the team

Sara Toccacelo

Veterinary Surgeon


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Sara Toccacelo

Veterinary Surgeon

MRCVS

Zélia Pereira

Veterinary Surgeon


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Zélia Pereira

Veterinary Surgeon

MRCVS

David Chelopo

Lead Veterinary Surgeon


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Maria Costa

Veterinary Surgeon


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Silvia Cugat

Veterinary Surgeon


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Yasmin Meers

Student Veterinary Nurse


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Yasmin Hajji

Head Veterinary Nurse


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Yasmin Hajji

Head Veterinary Nurse

RVN

Samantha Knight

Patient Care Assistant


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Chloe Wheeler

Veterinary Nurse


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Fabiana Bonfim

Student Veterinary Nurse


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Vanessa Ferreira Da Silva

Client Care Assistant


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Claire Orriss

Client Care Assistant


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  • Your vet in New Cross

    At Medivet New Cross, we're passionate about your pet's welfare, constantly striving to deliver exceptional care. Our fantastic team of committed and experienced professionals offer a wide range of services via excellent facilities.

    We look forward to welcoming you and your pet to our practice.

  • Illustration of a dog wearing cone

    K-Laser Therapy

    We offer K-Laser therapy. This can be used in chronic and acute injuries to aid wound healing and reduction in pain by stimulating the cells and nerves by using wavelengths of light on the skin, muscles and joints. 

We offer Healthcare Plans

Our clients save an average of £225 every year with the Medivet Healthcare Plan.

Learn more

Pet Advice You Can Trust

Reviews

4.6 /5
273 reviews
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Google
5.0/5
Mar 19, 2024
Google Medivet
Very happy with everything.
Google
5.0/5
Mar 7, 2024
Google Medivet
Great vets their pet plan is £14.50 for cats which is brilliant for flee and worming as it’s in the plan you can get 10% of other things as well (ask for more info) the staff are always friendly and show that they really care for pets and their well being
Google
4.0/5
Feb 13, 2024
Google Medivet
Lovely staff, but very pricey these days.
Google
1.0/5
Dec 29, 2023
Google Medivet
Medivet New Cross is a massive money grabbing scam!!!! I moved house recently to New Cross so I had to change vets to Medivet on Shardeloes road. The whole experience every time I have had to go has been terrible. The vets i that I was using before was always around £45-£80 for my dogs ear problem. At Medivet New Cross the 3 times I have been I have left feeling like I have been taken advantage of and always have to spend around £200-£380 which is ridiculous! On each occasion the vet has done something sneaky which I had never asked for. I booked my dog in for her monthly injection which costs £120 and that was all I asked for. The vet started taking swabs from my dog and doing loads of random tests I was confused about! This came to £380. I was shocked and did not have the money on me at the time that was very embarrassing. I had to call several people on the spot to lend me money for this as I only had the £120 I was supposed to pay. I have never left a bad review in my life but I just want to warn people about how bad Medivet new-cross is to their customers. Please be weary!
Google
1.0/5
Dec 20, 2023
Google Medivet
Way to expensive changed over £900 and there is not some sort off payment scheme me working does not mean I’m rich no payment no treatment
Google
1.0/5
Nov 27, 2023
Google Medivet
If you care about your pet, steer clear. The worst experience possible. No one here will answer any questions you have, they will just to pass you off to corporate Medivet - even though they are medivet?! Should anything go wrong here, you will be endlessly passed through phone numbers, emails, etc etc, to no avail, to be left feeling a complete mug. Any issues you encounter with Medivet is certainly not a priority to anyone at Medivet: you are merely a nuisance. This made was made clear to me. This place is a complete and utter scam. As the cherry on top, the receptionist was also rude, outright difficult and unwilling to help. It should not be this hard to get a vet to care properly for your animal, and I felt the duty of care has seriously been overlooked. And for the love of god do not sign up for the medication plan because it is the biggest waste of time I have ever had to endure. Go to Amazon and get your flea and tick medicine, you’ll save money and your sanity. Otherwise, expect no less than five email exchanges before you can pick up the medication you have ALREADY PAID FOR. Even then - good luck getting it! I feel a right clown for ever giving these people my money.
Google
1.0/5
Nov 27, 2023
Google Medivet
For two and a half years I paid a monthly fee of £17 to receive flea and tick treatments for my dog, and found the process of getting hold of this medication very arduous, and time consuming. The system was Medivet emails you to say the 'treatment is due'. They do not order the medication, and instead wait for you to respond, only then do they actually order the medication, and then you still do not get it right away. Instead you have to wait another week, and then you will receive another email, saying you can finally collect. I did this every three months, for 2 years – when the same treatments can be purchased from Amazon, who deliver, at a fraction of the cost. I told a member of Medivet this (several) email exchange, and needless wait, was rather inconvenient, and he responded “I don’t have time for this call”, and hung up on me. A month or so later, faced with the same frustration, I called Medivet and confirmed I want to pick up all the medication they owed me from previous paid months, and subsequently cancelled my membership. I arrived at the vet to collect what they owed, and they had one box of flea / tick treatment (when I was owed several months), and worse, they tried to bill me £60! What followed was over an hour (!) of trying to explain the situation to various members of staff, many of who had a poor attitude, others refused to see me at all, and none of them listened to what I was saying, or cared for the correspondence with Medivet I was showing them. I left without anything. I later received an email saying they would send me the one box as ‘a gesture of good will’. They insisted I cancelled my contract before making the request, meaning it was invalid – but this was not true, it is a story they fabricated, to save them giving me the full treatment I have paid for. I am not asking for any ‘good will’, I am simply asking for my vets to give me what I have already paid for, to operate as an ethical and honest business, and most important, to not unjustly withhold medication from my dog. They have failed to do this. Avoid at all costs. Unprofessional, unethical and dishonest.
Google
2.0/5
Nov 16, 2023
Google Medivet
The vet I had last time gave my puppy a different vaccine to his first one. She realised after looking at his vaccination card and said “oh - it’s fine”. She didn’t clarify any further. I asked if he could go out in 2 weeks she said yes but avoid puddles. We live in the UK lol. I know mistakes happen, but an explanation would have been nice. I had to google it after.
Google
5.0/5
Nov 9, 2023
Google Medivet
Wonderful stuff, well informed very welcoming and made my Yorkshire Terrier feel very well, recommend Medivet NewCross to anyone. Will not be going anywhere my self
Google
5.0/5
Oct 21, 2023
Google Medivet
I was seen very quickly & the receptionist was friendly & talkative. Adam the veterinarian was very caring and professional. I had a good experience at Medivet & my cat Phantom is now feeling better.
Google
5.0/5
Sep 22, 2023
Google Medivet
The vet really seems to care for my beloved cat.
Google
3.0/5
Sep 21, 2023
Google Medivet
Good facilities and excellent staff when John Hankinson. Prices gone through the roof since sold.

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