Medivet Peterborough Bretton

Very polite and professional receptionist and also exceptionally polite and professional vet who looked after me and my dog and gave me good advice.

Vet nurse who did my dog's 6 month check up was pleasant and helpful.
I pay for the annual package of pills, vaccs and check ups so no bill issued for this visit hence my "neither agree nor disagree" answer re paying bill

Very friendly and helpful staff :)

Incredibly Kind,caring and patient A+ customer service... very understanding of individual needs. Very helpful and good value fro money.

the vet was very understanding of my boys anxiety, and skittishness, made a big fuss of him, he was gentle and patient. 10 out of 10.

Visited Medivet in Bretton yesterday with our cat for his annual check up and vaccination. Lovely friendly practice and we really appreciate the specific quiet cat corner with raised platforms for the cat box and blankets to ensure cats are kept calm. We were seen by Vlad-Florin who was very professional and gentle with our cat who is always stressed out after being in his cat box and in the car. Thank you to everyone at Medivet - we really appreciate how you take care of our cat and also for keeping in touch with us by email to offer useful help and advice.

Phoned up early and was lucky enough to get appointment that morning. Seen very promptly and good care and advice given for my cat.

Vlad was excellent. Very caring and explained everything to us.

​I would strongly advise against bringing your beloved pets to Medivet. Our experience with both the Whittlesey and Bretton branches was a nightmare that nearly cost our dog her life, followed by appalling customer service. ​The Medical Negligence: We took our dog to Medivet Whittlesey after she started limping/holding her leg up after a park visit. A young vet prescribed Rheumocam, despite her being far too young for this medication. She immediately developed aggressive, severe diarrhea. ​Lack of Emergency Care: Because it happened over the weekend, we rushed her to their Bretton branch (the only one open on Sunday). The vet there completely dismissed our concerns, told us nothing was wrong, and said "it will pass." It didn’t. We spent the next month nursing her back to health ourselves after consulting other vets. She refused to drink, and we had to syringe water into her mouth every 10 minutes to keep her alive. ​The Excuse: When I later contacted management to complain about the incorrect prescription, they admitted the vet was wrong and told me he had already been terminated for other reasons. ​The Billing Nightmare: Because of this horrific care, I explicitly asked them to cancel our dog's yearly subscription, which they confirmed they would do. Fast forward six months: I received an email threatening debt collection/credit control if I didn't pay a remaining £87.50. When I called, the woman on the phone was incredibly rude, stating it "wasn't her problem" and that I had to pay, despite being fully aware of the medical negligence we went through. ​Medivet has literally zero care for pets. They prescribe dangerous medication to puppies, dismiss emergency symptoms, and then harrass you for money after promising your account was closed. Avoid them at all costs.