Medivet Dover - Temporarily closed

Burnham House Veterinary Surgery

01304 206989

4.4 /5
200 reviews

33-35 Castle Street, Dover, Kent, CT16 1PT

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Pay & Display Parking

Happy to see

Avians

Pet travel cases

Reptiles

Small mammals

We offer the Medivet Healthcare Plan at this practice

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Temporarily Closed

Please contact Medivet Whitfield on 01304 824989 or Medivet Walmer on 01304 360005 any enquiries while we are temporarily closed.

We will update this page as soon as we reopen. Many thanks for your understanding.

Meet the team

Rachel Croucher

Clinical Director


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Rachel Croucher

Clinical Director

I qualified from Nottingham University veterinary school. I'm particularly interested in exotic animal medicine and small animal internal medicine - especially endocrinology (hormone disorders). I enjoy climbing, kayaking and scuba diving. I also love to cook so keep the practice running with a regular supply of baked goods. I was nominated for PetPlan's national Vet of the Year in 2014 and 2015. I also work alongside Jeremy to care for our zoological clientele.

Alex Norman

Veterinary Surgeon


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Alex Norman

Veterinary Surgeon

I graduated from the Royal Veterinary College in 2020 and joined the team in 2022. I’m particularly interested in cardiology, dermatology and exotic animal medicine. In my spare time I enjoy cooking and photography. I work alongside Rachel to treat our zoo animal patients.

Georgia Price-Stephens

Head Veterinary Nurse


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Georgia Price-Stephens

Head Veterinary Nurse

I joined the team officially in April 2016 as a PCA after completing work experience and volunteering on Saturdays since I was 15 years old. I qualified as an RVN in 2020 and became Head nurse not long after. I am very passionate about rescue and rehabilitation and I have three rescue dogs of my own. Maintaining client relationships and giving an excellent level of patient care are extremely important to me. Outside of work I enjoy walking my dogs or spending time with my young daughter.

Mark Bayliss

Veterinary Nurse


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Mark Bayliss

Veterinary Nurse

I joined the practice in January 2019 as a nursing assistant. I enjoy surgery and am keen to develop my knowledge and experience at Medivet Dover. I'm originally from Kent and like to spend my free time gardening and crafting.

Erin Wakefield

Student Veterinary Nurse


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Erin Wakefield

Student Veterinary Nurse

I completed my Biology degree at Royal Holloway University of London. I have a special interest in exotic animals. I grew up in the Dover area and love to spend time with my dogs whenever I can.

Megan Pearson

Veterinary Nurse


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Karen Foster

Veterinary Nurse


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Jade Bowkett

Student Veterinary Nurse


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Sophie Stow

Patient Care Assistant


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Sophie Stow

Patient Care Assistant

I joined the team in May 2022, after I had volunteered at another veterinary practice for 2 years, alongside my previous job. I have always known I want to become a veterinary nurse as animal health and care is my passion. I have a diploma in canine behaviour. I am looking forward to starting my veterinary nurse training in September. At home I have 2 dogs a staffie cross called Dottie, a border collie called Saxon and a black and white cat called Ember.

Sherene Perkins

Patient Care Assistant


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Maria Profitt

Client Care Assistant


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Maria Profitt

Client Care Assistant

I joined the team in October 2017 and work part-time at the Dover branch. I've lived in Dover all my life and am a qualified hairdresser as well as being a busy mum of four girls. I enjoy shopping, spending time with friends and walking my dogs. I have a french bulldog and a labrador, as well as a cat and parrot.

Leanne Jull

Client Care Assistant


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Leanne Jull

Client Care Assistant

I joined the reception team after lots of years of working hands-on at a local kennels. Now happy to take a more hands-off approach, apart from occasional cuddles of course, I'm often busy furthering my veterinary knowledge. I primarily work at the Dover and Whitfield branches. Outside of work I enjoy living on a working farm and walking my border collie.

Sally Hazlewood

Head Client Care Assistant


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Sally Hazlewood

Head Client Care Assistant

I work at our Dover and Whitfield surgeries and can most often be found cuddling visiting puppies in the reception area - a 'job' over which I claims full ownership. I enjoy client care and keeping nervous patients relaxed. I'm involved in the training of new receptionists.

Catherine Penn

Client Care Assistant


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Catherine Penn

Client Care Assistant

I joined the team in 2016 and soon had the practice practicing their northern accents. With plenty of client care experience I comfort and care for our clients during the good times and the more difficult times.

Marie LeGrix

Client Care Assistant


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Judi Downs

Client Care Assistant


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  • Your vet in Dover

     Welcome to our practice in Dover. Discover excellent routine patient and client care, as well as a wide range of diagnostic, surgical and post-operative services and facilities including ultrasound scanning and laser therapy.

  • Our exotic pet service

    We have full indoor and outdoor hospitalisation facilities for all exotic species including vivariums, incubators, aviaries and isolation facilities; as well as accommodation for aquatic species. We also pride ourselves on the extensive work with British wildlife that we do, our nurses are extremely knowledgeable on wildlife care. Our Clinical Director and Vet Rachel has a certificate in Advanced Veterinary Practice, focusing on exotic species. Rachel is also a member of the British Zoological Society (BVZS). *

Reviews

4.4 /5
200 reviews
Leave a Review
Google
5.0/5
Apr 16, 2024
Google Medivet
Lovely, friendly receptionists and the vet/nurse team are amazing
Google
5.0/5
Apr 3, 2024
Google Medivet
Unfortunately Burnham house is temporarily shut for repairs I phoned the usual number and I was given an appointment in another medivet at Folkestone the staff were friendly and I was very happy with the service I received for my dog . But I will be pleased when they get Burnham house open again I won't have to rely on lifts to get to vet . I can recommend medivet
Google
3.0/5
Feb 29, 2024
Google Medivet
Charged twice for puppy’s vaccination. Paid for 1st a second on the day of the 1st vaccination an was charged again 4 weeks later. Not happy.
Google
1.0/5
Feb 20, 2024
Google Medivet
My mum having taken her dog to castle street vets for 13years yesterday we contacted them the dog needed to unfortunately be put down. Was told we don't do home visits you have to bring her to us, unfortunately not a option for us... We have manged to find a lovely vets in deal who came out today ladys we're lovely and treated the dog with love and dignity... Thank you to animal house in deal for helping us out and for your kindness to our family..
Google
5.0/5
Feb 1, 2024
Google Medivet
Very good practice
Google
1.0/5
Dec 13, 2023
Google Medivet
The staff are pleasant, kind and I felt that more than enough time was allowed to bring us up to speed on the reported conditions. Also the care that was provided, seems ok, the dog returned alive and in good spirits. Reviewing two as opposed to one is a reflection of the staff, leaving enough gravity to make the point. My issue is:- If you’re going to charge top rates then we expect a top service in every way. The state of disrepair in the waiting room, a 3 storey buildings should not have roof related water leaks on the ground floor. It’s just a total disregard for maintenance. Someone’s liable for loss of earnings here. As by me noticing this, it quickly became a concern, where are these profits being channelled? Had I not seen this I’d have likely paid my bill, without these sorts of questions. Except now, I’m actively looking to a locally owned and run veterinary surgery. I guess I too share the same care for buildings as vets do for animals. Unfortunately there’s no RSPCA to step in here. I’d advise Medivet to promptly rectify these clearly visible issues, which are causing visual distress to both clients and staff. By way of concerns, where to sit in the waiting room, people & animals with intolerances to damp and dust. Where can they go? The staff too, unfortunately having to listen to our concerns as to what’s going on. Unfortunately this kind of behaviour from Medivet, draws our attention to their greed in not maintaining this veterinary surgery. If it wasn’t for Alex’s expertise, professionalism and background knowledge of our dogs condition we wouldn’t be back. I have already emailed the review team @ Medivet direct. Chau! I sent an email and no one’s responded 👇
Google
5.0/5
Oct 24, 2023
Google Medivet
Lovely and friendly people, they make you feel very welcome
Google
1.0/5
Oct 16, 2023
Google Medivet
Absolutely awful veterinary surgery. Happy to leave clients waiting for over 1hour as "running a few minutes late" no compassion for sick pets also waiting in a freezing cold waiting room. When enquiring as to where the vet was no explanation was given other than she couldn't see the patient now and to leave the animal with them. Which as a new customer and had no faith in their abilities due to the experience thus far, this was not acceptable. Will not be recommending. Terrible customer service. Worst vet I've ever been to.
Google
5.0/5
Sep 30, 2023
Google Medivet
These was brilliant from the moment I phoned up to the follow up call for blood results felt it was not just my cat they care for but also my family because I have a geriatric feline
Google
1.0/5
Sep 22, 2023
Google Medivet
Receptionist is very rude. Awful attitude
Google
5.0/5
Sep 7, 2023
Google Medivet
Very friendly staff. Felt quite welcomed as a first-time visitor w/ my dachshund pup.
Google
1.0/5
Aug 29, 2023
Google Medivet
I had a horrendous time at this vet after they spayed my cat and she split her stitches. I rushed her there and the Spanish (?) vet said that she would die if she didn't have immediate surgery. This was only to restitch her, and would cost over £350. I didn't have the money that day, and asked if I could pay some that day and the rest within a few days. His response was that if I didn't pay the full amount that day, he would confiscate my cat and not return her to me. After several hours I managed to find the cash, but what a horrendous and vile experience. I was terrified that I'd lose my cat, and all he was concerned about was money. Also, whilst waiting in reception, another dog owner told me that he was actually having a heart attack and on his way to hospital, but had to collect his dog who'd had surgery there. The poor man could hardly breathe. He told me that the vet had charged him far more than they'd estimated, and unless he paid the new amount, they would not return his dog to him. I heard the receptionist insist on payment from him and I went over to her to tell her he was ill, and she didn't blink an eyelid, just insisted on payment before his dog was returned to him. It's unbelievable that vets are allowed to have so much power over our animals. What a disgusting practise. If the Royal Vet College acted as they should, and not allow vets to do what they like (because vet membership costs pay for the RVC expensive premises in the City) they wouldn't dare to behave like this.

Practice Accreditations

Although we’re happy to see these pets at the practice, we advise checking with us that the vet who can offer the service is available on the day of your preferred booking. Pet travel documents involve a lengthy process - please ensure you discuss with the clinic with plenty of time before you plan to travel.