Rachel Croucher
Clinical Director
Pay & Display Parking
Happy to see
Avians
Pet travel cases
Reptiles
Small mammals
Out of hours practice
On-Call Veterinary Surgeon - Dover
33-35 Castle Street, Dover, CT16 1PT
Consult fee from £120 - £250 inc VAT. Prices are subject to change.
Out of hours information
Zoo clients are covered 24/7 by our practice, please call us on 01304 206989.
Small animals are covered by our practice 7pm Friday until 9am Monday and at all other times out of hours is covered by Vets Now.
Thank you.
Featured Services
Services
- 15 Minute Consultations
- Animal Health Certificate (for pet travel)
- Dentistry
- ECG
- Endoscopy
- Free Nurse Clinics
- In-house Laboratory
- Laser Treatment
- Orthopaedic Theatre
- Ultrasound
- X-Rays
As well as our in-house services at Medivet Dover, you’ll also get access to all the services available across the entire Medivet group.
Meet the team
Megan Pearson
Veterinary Nurse
Karen Foster
Veterinary Nurse
Jade Bowkett
Student Veterinary Nurse
Sherene Perkins
Patient Care Assistant
Marie LeGrix
Client Care Assistant
Judi Downs
Client Care Assistant
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Your vet in Dover
Welcome to our practice in Dover. Discover excellent routine patient and client care, as well as a wide range of diagnostic, surgical and post-operative services and facilities including ultrasound scanning and laser therapy.
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Our exotic pet service
We have full indoor and outdoor hospitalisation facilities for all exotic species including vivariums, incubators, aviaries and isolation facilities; as well as accommodation for aquatic species. We also pride ourselves on the extensive work with British wildlife that we do, our nurses are extremely knowledgeable on wildlife care. Our Clinical Director and Vet Rachel has a certificate in Advanced Veterinary Practice, focusing on exotic species. Rachel is also a member of the British Zoological Society (BVZS). *
Reviews
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Nov 18, 2023
The staff are pleasant, kind and I felt that more than enough time was allowed to bring us up to speed on the reported conditions. Also the care that was provided, seems ok, the dog returned alive and in good spirits. Reviewing two as opposed to one is a reflection of the staff, leaving enough gravity to make the point. My issue is:- If you’re going to charge top rates then we expect a top service in every way. The state of disrepair in the waiting room, a 3 storey buildings should not have roof related water leaks on the ground floor. It’s just a total disregard for maintenance. Someone’s liable for loss of earnings here. As by me noticing this, it quickly became a concern, where are these profits being channelled? Had I not seen this I’d have likely paid my bill, without these sorts of questions. Except now, I’m actively looking to a locally owned and run veterinary surgery. I guess I too share the same care for buildings as vets do for animals. Unfortunately there’s no RSPCA to step in here. I’d advise Medivet to promptly rectify these clearly visible issues, which are causing visual distress to both clients and staff. By way of concerns, where to sit in the waiting room, people & animals with intolerances to damp and dust. Where can they go? The staff too, unfortunately having to listen to our concerns as to what’s going on. Unfortunately this kind of behaviour from Medivet, draws our attention to their greed in not maintaining this veterinary surgery. If it wasn’t for Alex’s expertise, professionalism and background knowledge of our dogs condition we wouldn’t be back. I have already emailed the review team @ Medivet direct. Chau!
Oct 16, 2023
Absolutely awful veterinary surgery. Happy to leave clients waiting for over 1hour as "running a few minutes late" no compassion for sick pets also waiting in a freezing cold waiting room. When enquiring as to where the vet was no explanation was given other than she couldn't see the patient now and to leave the animal with them. Which as a new customer and had no faith in their abilities due to the experience thus far, this was not acceptable. Will not be recommending. Terrible customer service. Worst vet I've ever been to.
Sep 30, 2023
These was brilliant from the moment I phoned up to the follow up call for blood results felt it was not just my cat they care for but also my family because I have a geriatric feline
Sep 7, 2023
Very friendly staff. Felt quite welcomed as a first-time visitor w/ my dachshund pup.
Aug 29, 2023
I had a horrendous time at this vet after they spayed my cat and she split her stitches. I rushed her there and the Spanish (?) vet said that she would die if she didn't have immediate surgery. This was only to restitch her, and would cost over £350. I didn't have the money that day, and asked if I could pay some that day and the rest within a few days. His response was that if I didn't pay the full amount that day, he would confiscate my cat and not return her to me. After several hours I managed to find the cash, but what a horrendous and vile experience. I was terrified that I'd lose my cat, and all he was concerned about was money. Also, whilst waiting in reception, another dog owner told me that he was actually having a heart attack and on his way to hospital, but had to collect his dog who'd had surgery there. The poor man could hardly breathe. He told me that the vet had charged him far more than they'd estimated, and unless he paid the new amount, they would not return his dog to him. I heard the receptionist insist on payment from him and I went over to her to tell her he was ill, and she didn't blink an eyelid, just insisted on payment before his dog was returned to him. It's unbelievable that vets are allowed to have so much power over our animals. What a disgusting practise. If the Royal Vet College acted as they should, and not allow vets to do what they like (because vet membership costs pay for the RVC expensive premises in the City) they wouldn't dare to behave like this.
Aug 24, 2023
Waiting over 90 minutes for appointment. Lack of appointments in the first place. Then massively overcharging for medication. £85 for one product which can be bought online for £15. The other item was £44 and can be bought online for £10. So if you do use this vet I recommend getting a prescription (£17) and saving yourself heaps of money by buying at online vets. Personally I will not use this practice again. The woman I spoke to when I called them this morning hung up on me when I was enquiring about getting a prescription, which is a requirement by law. Overall poor service, excessive charging and shabby building. Corporate greed at its best.
Aug 23, 2023
Very friendly, caring and knowledgeable staff. The vet and nurse explained what was wrong with my tortoise and showed me how to administer the injections.
Aug 16, 2023
Burnham house have been excellent with my rat Teddy, the knowledge of the vets and nurses is incredible, cannot thank the team enough for doing such a wonderful job with not only the surgery but the aftercare and advice they have provided through the entire process!
Aug 12, 2023
All they care about is money money money lady who answers the phone has no remorse vile lady
Practice Accreditations
* Although we’re happy to see these pets at the practice, we advise checking with us that the vet who can offer the service is available on the day of your preferred booking. Pet travel documents involve a lengthy process - please ensure you discuss with the clinic with plenty of time before you plan to travel.