Medivet Dover

Burnham House Veterinary Surgery

01304 206989

4.3 /5
198 reviews

33-35 Castle Street, Dover, Kent, CT16 1PT

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Pay & Display Parking

Happy to see

Avians

Pet travel cases

Reptiles

Small mammals

We offer the Medivet Healthcare Plan at this practice

Find out more
Mon  -  Open now
Tue  -  Open now
Wed  -  Open now
Thu  -  Open now
Fri  -  Open now
Sat *  -  Open now
Sun *  -  Open now

* We're not open every Saturday and Sunday, please contact us to find out our weekend hours.

Our opening hours are subject to change. Please call us to book an appointment.

Mon  -   - 
Tue  -   - 
Wed  -   - 
Thu  -   - 
Fri  -   - 
Sat  - 
Sun  - 

Our opening hours are subject to change. Please call us to book an appointment.

Out of hours practice

On-Call Veterinary Surgeon - Dover

01304 206 989

33-35 Castle Street, Dover, CT16 1PT

Consult fee from £120 - £250 inc VAT. Prices are subject to change.

Out of hours information

Zoo clients are covered 24/7 by our practice, please call us on 01304 206989.
Small animals are covered by our practice 7pm Friday until 9am Monday and at all other times out of hours is covered by Vets Now.
Thank you.

Meet the team

Rachel Croucher

Clinical Director


Rachel Croucher

Clinical Director

I qualified from Nottingham University veterinary school. I'm particularly interested in exotic animal medicine and small animal internal medicine - especially endocrinology (hormone disorders). I enjoy climbing, kayaking and scuba diving. I also love to cook so keep the practice running with a regular supply of baked goods. I was nominated for PetPlan's national Vet of the Year in 2014 and 2015. I also work alongside Jeremy to care for our zoological clientele.

Alex Norman

Veterinary Surgeon


Alex Norman

Veterinary Surgeon

I graduated from the Royal Veterinary College in 2020 and joined the team in 2022. I’m particularly interested in cardiology, dermatology and exotic animal medicine. In my spare time I enjoy cooking and photography. I work alongside Rachel to treat our zoo animal patients.

Chantal Ng

Veterinary Surgeon


Chantal Ng

Veterinary Surgeon

I graduated from Murdoch University in Australia. I have travelled overseas to this practice to learn more in depth about medicine and surgeries, also to get more involved working with exotics, wildlife and zoo animals. I take pride in helping clients and animals as best as I can.

Georgia Price-Stephens

Head Veterinary Nurse


Georgia Price-Stephens

Head Veterinary Nurse

I joined the team officially in April 2016 as a PCA after completing work experience and volunteering on Saturdays since I was 15 years old. I qualified as an RVN in 2020 and became Head nurse not long after. I am very passionate about rescue and rehabilitation and I have three rescue dogs of my own. Maintaining client relationships and giving an excellent level of patient care are extremely important to me. Outside of work I enjoy walking my dogs or spending time with my young daughter.

Mark Bayliss

Veterinary Nurse


Mark Bayliss

Veterinary Nurse

I joined the practice in January 2019 as a nursing assistant. I enjoy surgery and am keen to develop my knowledge and experience at Medivet Dover. I'm originally from Kent and like to spend my free time gardening and crafting.

Erin Wakefield

Student Veterinary Nurse


Erin Wakefield

Student Veterinary Nurse

I completed my Biology degree at Royal Holloway University of London. I have a special interest in exotic animals. I grew up in the Dover area and love to spend time with my dogs whenever I can.

Megan Pearson

Veterinary Nurse


Karen Foster

Veterinary Nurse


Jade Bowkett

Student Veterinary Nurse


Sophie Stow

Patient Care Assistant


Sophie Stow

Patient Care Assistant

I joined the team in May 2022, after I had volunteered at another veterinary practice for 2 years, alongside my previous job. I have always known I want to become a veterinary nurse as animal health and care is my passion. I have a diploma in canine behaviour. I am looking forward to starting my veterinary nurse training in September. At home I have 2 dogs a staffie cross called Dottie, a border collie called Saxon and a black and white cat called Ember.

Sherene Perkins

Patient Care Assistant


Maria Profitt

Client Care Assistant


Maria Profitt

Client Care Assistant

I joined the team in October 2017 and work part-time at the Dover branch. I've lived in Dover all my life and am a qualified hairdresser as well as being a busy mum of four girls. I enjoy shopping, spending time with friends and walking my dogs. I have a french bulldog and a labrador, as well as a cat and parrot.

Leanne Jull

Client Care Assistant


Leanne Jull

Client Care Assistant

I joined the reception team after lots of years of working hands-on at a local kennels. Now happy to take a more hands-off approach, apart from occasional cuddles of course, I'm often busy furthering my veterinary knowledge. I primarily work at the Dover and Whitfield branches. Outside of work I enjoy living on a working farm and walking my border collie.

Sally Hazlewood

Head Client Care Assistant


Sally Hazlewood

Head Client Care Assistant

I work at our Dover and Whitfield surgeries and can most often be found cuddling visiting puppies in the reception area - a 'job' over which I claims full ownership. I enjoy client care and keeping nervous patients relaxed. I'm involved in the training of new receptionists.

Catherine Penn

Client Care Assistant


Catherine Penn

Client Care Assistant

I joined the team in 2016 and soon had the practice practicing their northern accents. With plenty of client care experience I comfort and care for our clients during the good times and the more difficult times.

Marie LeGrix

Client Care Assistant


Judi Downs

Client Care Assistant


  • Your vet in Dover

     Welcome to our practice in Dover. Discover excellent routine patient and client care, as well as a wide range of diagnostic, surgical and post-operative services and facilities including ultrasound scanning and laser therapy.

    RCVS Small Animal Practice Accreditation Logo
  • Our exotic pet service

    We have full indoor and outdoor hospitalisation facilities for all exotic species including vivariums, incubators, aviaries and isolation facilities; as well as accommodation for aquatic species. We also pride ourselves on the extensive work with British wildlife that we do, our nurses are extremely knowledgeable on wildlife care. Our Clinical Director and Vet Rachel has a certificate in Advanced Veterinary Practice, focusing on exotic species. Rachel is also a member of the British Zoological Society (BVZS). *

Reviews

4.3 /5
198 reviews
Leave a Review
Google
2.0/5
Nov 18, 2023
Google Medivet
The staff are pleasant, kind and I felt that more than enough time was allowed to bring us up to speed on the reported conditions. Also the care that was provided, seems ok, the dog returned alive and in good spirits. Reviewing two as opposed to one is a reflection of the staff, leaving enough gravity to make the point. My issue is:- If you’re going to charge top rates then we expect a top service in every way. The state of disrepair in the waiting room, a 3 storey buildings should not have roof related water leaks on the ground floor. It’s just a total disregard for maintenance. Someone’s liable for loss of earnings here. As by me noticing this, it quickly became a concern, where are these profits being channelled? Had I not seen this I’d have likely paid my bill, without these sorts of questions. Except now, I’m actively looking to a locally owned and run veterinary surgery. I guess I too share the same care for buildings as vets do for animals. Unfortunately there’s no RSPCA to step in here. I’d advise Medivet to promptly rectify these clearly visible issues, which are causing visual distress to both clients and staff. By way of concerns, where to sit in the waiting room, people & animals with intolerances to damp and dust. Where can they go? The staff too, unfortunately having to listen to our concerns as to what’s going on. Unfortunately this kind of behaviour from Medivet, draws our attention to their greed in not maintaining this veterinary surgery. If it wasn’t for Alex’s expertise, professionalism and background knowledge of our dogs condition we wouldn’t be back. I have already emailed the review team @ Medivet direct. Chau!
Google
5.0/5
Oct 24, 2023
Google Medivet
Lovely and friendly people, they make you feel very welcome
Google
1.0/5
Oct 16, 2023
Google Medivet
Absolutely awful veterinary surgery. Happy to leave clients waiting for over 1hour as "running a few minutes late" no compassion for sick pets also waiting in a freezing cold waiting room. When enquiring as to where the vet was no explanation was given other than she couldn't see the patient now and to leave the animal with them. Which as a new customer and had no faith in their abilities due to the experience thus far, this was not acceptable. Will not be recommending. Terrible customer service. Worst vet I've ever been to.
Google
5.0/5
Sep 30, 2023
Google Medivet
These was brilliant from the moment I phoned up to the follow up call for blood results felt it was not just my cat they care for but also my family because I have a geriatric feline
Google
1.0/5
Sep 22, 2023
Google Medivet
Receptionist is very rude. Awful attitude
Google
5.0/5
Sep 7, 2023
Google Medivet
Very friendly staff. Felt quite welcomed as a first-time visitor w/ my dachshund pup.
Google
1.0/5
Aug 29, 2023
Google Medivet
I had a horrendous time at this vet after they spayed my cat and she split her stitches. I rushed her there and the Spanish (?) vet said that she would die if she didn't have immediate surgery. This was only to restitch her, and would cost over £350. I didn't have the money that day, and asked if I could pay some that day and the rest within a few days. His response was that if I didn't pay the full amount that day, he would confiscate my cat and not return her to me. After several hours I managed to find the cash, but what a horrendous and vile experience. I was terrified that I'd lose my cat, and all he was concerned about was money. Also, whilst waiting in reception, another dog owner told me that he was actually having a heart attack and on his way to hospital, but had to collect his dog who'd had surgery there. The poor man could hardly breathe. He told me that the vet had charged him far more than they'd estimated, and unless he paid the new amount, they would not return his dog to him. I heard the receptionist insist on payment from him and I went over to her to tell her he was ill, and she didn't blink an eyelid, just insisted on payment before his dog was returned to him. It's unbelievable that vets are allowed to have so much power over our animals. What a disgusting practise. If the Royal Vet College acted as they should, and not allow vets to do what they like (because vet membership costs pay for the RVC expensive premises in the City) they wouldn't dare to behave like this.
Google
1.0/5
Aug 24, 2023
Google Medivet
Waiting over 90 minutes for appointment. Lack of appointments in the first place. Then massively overcharging for medication. £85 for one product which can be bought online for £15. The other item was £44 and can be bought online for £10. So if you do use this vet I recommend getting a prescription (£17) and saving yourself heaps of money by buying at online vets. Personally I will not use this practice again. The woman I spoke to when I called them this morning hung up on me when I was enquiring about getting a prescription, which is a requirement by law. Overall poor service, excessive charging and shabby building. Corporate greed at its best.
Google
5.0/5
Aug 23, 2023
Google Medivet
Very friendly, caring and knowledgeable staff. The vet and nurse explained what was wrong with my tortoise and showed me how to administer the injections.
Google
5.0/5
Aug 20, 2023
Google Medivet
Friendly, helpful and vet really great
Facebook
5.0/5
Aug 16, 2023
Facebook Medivet
Burnham house have been excellent with my rat Teddy, the knowledge of the vets and nurses is incredible, cannot thank the team enough for doing such a wonderful job with not only the surgery but the aftercare and advice they have provided through the entire process!
Google
1.0/5
Aug 12, 2023
Google Medivet
All they care about is money money money lady who answers the phone has no remorse vile lady

Practice Accreditations

* Although we’re happy to see these pets at the practice, we advise checking with us that the vet who can offer the service is available on the day of your preferred booking. Pet travel documents involve a lengthy process - please ensure you discuss with the clinic with plenty of time before you plan to travel.