Medivet Notting Hill Chepstow Corner

Andrea loves her patients and goes above and beyond to look after them. She replied to my emails outside working hours.

This vet has gone down hill since Peter has sold it to medivet. We will be moving. The care and attention is no longer there. A while back they lost a sample and I had to chase them to only find out it was lost and we had to give another one. Nonetheless I thought I’d give them another chance as these things happen. One of my dogs is renowned for stealing/finding food in particular chicken bones and eating them. I spotted the signs and called the vet. She asked me “what do you want me to do?” in a very unhelpful manner. I asked her please can you give her a scan as previously she’s had to be kept in. The vet basically didn’t know what to do and in the end I decided to go to another vet who has previously looked after my dogs out of hours. Straight away they agreed to scan my dog and indeed she had eaten bones and had to be monitored. My husband has just taken our dogs to get their yearly vaccinations done and one of the dogs yelped which never happens. When my husband checked the area it was wet so the medication did not go in. The vet then tried to put it on my husband to make the decision to give her another one or not as she didn’t know it any of it had gone in. She then had the audacity to charge my husband in full. We don’t even know if one of my dogs has had half the amount or too much of the medication. What kind of joke of a vet is this. Thankfully my husband noticed. We won’t be coming back.

Friendly and caring. Professional.

Our lovely vet. Rabbit and cat

Great vet practice. Caring, professional and focused on what’s best for animals. Highly recommended.

Medivet “always there”. Unfortunately this practice is not always there - despite the practice being open, no one is in the clinic. Phones aren’t answered. Routine check ups when they are actually there are fine, less pragmatic of some of the practices I’ve been to but fine if nothing major is needed.

Please either staff your phone line or put a message to say the phone lines are down/short staffed. I sat on hold 9:30-10:30 Friday 2nd June (during opening hours), no one ever checked in or answered, but I was reassured by the recording someone would be with me momentarily. This is not the way to run business. This was all to follow-up on a routine flee prescription which I requested a week ago and still hasn't been actioned. Service is not looking good all around.

Excellent service.

Very good practice. Peter and his staff are so nice and very helpfully. I highly recommend the practice.