Medivet Welling

Rude vets at west kensington and also the cashier at gloucester road branch in south kensington was rude and didn't want to help or do their job. Anyway, I am done with medivet, never will I return to them.

Bad treatment of my dog at West Kensington and totally ignored my dog. Almost left my dog blind due to malpractice. Run away from West Kensington Medivet; they don't know what they are doing. Also, very, very expensive.

West Ken branch definitely should be closed down. Rude staff, very expensive and unprofessional.

Very disappointing experience at the West Kensington branch. My dog’s eye was not examined properly, and the foxtail seed was missed despite the expensive consultation. I completely lost confidence in their service.

I had a deeply disappointing experience involving both the Medivet West Kensington and Gloucester Road branches after my dog developed an eye problem caused by a sharp foxtail grass seed picked up in the park. Despite taking my dog to be examined, I was told that there was no seed in his eye. However, the irritation continued, and it later became clear that a seed was present after all. At the West Kensington branch, I was also told that my dog might need to be placed under general anaesthetic simply to remove it, even though he was calm and cooperative. In the end, I managed to remove the visible seed from my dog’s eye myself. It was extremely frustrating to feel that I had effectively carried out the task for which I had already sought and paid for professional veterinary care. The overall treatment reportedly cost around £350, yet I was left feeling that the original problem had not been properly identified or resolved. Based on this experience, I completely lost confidence in both the West Kensington and Gloucester Road branches. I expected a careful examination, a clear explanation of the available options and treatment proportionate to my dog’s condition, but I did not feel that this was provided.😡😡😡😡😡

I regret purchasing the monthly routine healthcare plan for my two dogs. The plan was explained as covering certain routine checks, but when I attempted to use the included services, I was told that additional charges would apply. Based on the terms provided when I joined, I know these checks were already included, so the extra costs felt unjustified and misleading. I paid approximately £85 for the first month for two dogs, and I was also surprised by a £13 joining fee that had not been made sufficiently clear to me beforehand. Another concern was that the plan did not appear anywhere in my online Medivet account, making it difficult to confirm what I had purchased, what was included, or whether the plan was active. The whole experience made me feel that the focus was more on collecting additional payments than providing the services promised under the plan. Staff did not properly explain the charges or resolve my concerns by referring clearly to the plan’s terms and conditions. On top of that they were rude both at west kensington branch and gloucester road in south kensington. I am now seeking cancellation of the plan and a refund of any money charged for services that should have been included. Based on this experience, I would not recommend medivet at all.

😡Very expensive and unjustified bills. Not to mention that they have a plan on which you pay for monthly dog checkup routines, but when I went there on 2 occasions, they actually charged me for something I already paid/pay monthly, and they still charged me each time for little things like looking into dogs' ears and checking paws. That's supposed to be on the plan, not a charge. Not very professional, reason why I've cancelled my plan and changed the vet with someone else, because I can not trust Medivet anymore! I am talking about medivet in west kensington, London. I am also not surprised that the West Kensington branch has a bad reputation, so bad that they did not even create a Facebook page for that location. Stop stealing people, especially vulnerable ones who don't speak English. Well done for losing another client!

We have been using this vets for over 20 years as it is local to us

Scene quickly very good bit as always

My toy poodles first experience of going to the vets was brilliant. The receptionists were polite,professional, and friendly. The vet was lovely, and treat my Amos with care. Back again in 4 weeks, and I know that Amos won't be frightened.