Medivet 24 Hour Ashton

Really helpful and professional

Had to visit this vet practise for an emergency appointment for my rabbit. I was very concerned as his eye is very irritated and with discharge. When I was seen by the vet I was made to feel that my concerns where not as valid as "I could have waited till the next morning to have him checked out". I was told that nothing is wrong with him when it's clearly not the case and was advised to pay a visit to my regular vet as he isn't an exotic vet. I asked multiple times why his eye is like this but I was never given an answer. I even mentioned that he has been scratching himself more than usual and the vet replied with "I scratch myself too" even though the area around his ear was irritated. When the appointment was finished I had to wait almsot 20 minutes as the receptionist was nowhere to be found. After I payed I sat down at the waiting area for my taxi to arrive but I was promptly asked to leave as the receptionist wanted to lock the main entrance and when I explained I was just simply waiting for a taxi she again asked if I could wait outside anyways. In general I felt that my worries were completely dismissed and that as soon I had payed for the services I received I was nothing but a nuisance. It's insane how a Google search could give me more answers than an almost £200 visit to the vet. Not to mention accepting appointments for rabbits and then claiming you aren't an exotic vet. Very dissatisfied with the overall experience and won't be coming back.

Where do I start. I am continuously left frustrated since the change over. I originally moved my dog here thinking it would be one of the best In the area with opening hours, equipment and things they are able to do on site etc. I never used to have problems when it was Ian mcconoly & in my opinion it’s really gone down hill to the point where I question if I need to find a new practice to have my dog taken better care of. My dog has had life long bladder problems due to her anatomy leaving her prone to regular & chronic recurring UTI infections, we have been to specialists had every test going and all the advice. My girl has been incredibly poorly over the years & We now manage her utis through our local vet after exhausting options. When she has a uti we have to confirm it with a water sample microscope test followed by antibiotics and then another follow up test after antibiotic treatment. Water sample tests are really time sensitive the fresher the sample and the quicker the test is very important for accuracy. Every single recent visit the tests haven’t been done promptly despite me stressing this. I’m always assured someone will ring me later in the day and 9 times out of 10 no one does and I am left to ring and chase and made to feel like I am an absolute nuisance. There seems to be some major issues with communication and follow ups. Getting hold of someone on the phone is almost impossible, no idea what is going on there ? perhaps too many patients and they are unable to deal with the sheer volume. I ring and ring and ring to chase tests that I’ve already paid for upfront. after ringing all day I tried ringing in the evening to be told the out of hours staff can’t deal with day time enquiries even though your still the same company, seemingly no one can check. The follow up tests are also really important as if they are not accurate it means my dog can still be unwell and be reinfected straight away which has happened multiple times. Which again makes me question if tests have even been carried out or carried out a day late after I have complained. I’ve now left 2 formal complaints and nothing has changed. It’s incredibly frustrating when it feels like my dog is being failed. She is my absolute world and whilst I’m sure my comments aren’t appreciated I will continue to advocate for her health & wellness. The surgery Is incredibly expensive compared to other surgery’s, I’ve spent thousands and half the time when you look online the medication is pennies. On a seperate note I was also charged emergency fees & treatment costs for taking a stray injured cat, they originally refused to take it as ownership was an issue. This really didn’t sit right with me as a huge animal lover. I can’t help but feel it’s not so much about the animals but it’s just about the money. We rarely ever see the same vet anymore, which honestly wouldn’t be an issue if it was only now and again that you visit but since as we are there all the time it feels like Groundhog Day in the sense that I have to explain years and years of medical history and specialist history at every single appointment, I understand it’s a busy surgery but no one ever seems to go back and actually read my dogs history and then when I mention things they seem shocked even though the info is all on her chart. So if you are there a lot I would try and find somewhere else just on that basis. With all that being said the vets we have seen over the years have all been very nice and caring & I believe individually there are very good people that love animals & want to make a difference to be working there, just medivet as a organisation is not great. My dog is also terrified of the vets now due to the severity of how many times she’s been poorly & poked and proded, unfortunately not many vets can now get near her, we are mostly accommodated outside which I do appreciate. As every single time I have to bring her in is a traumatic experience for us both.