Medivet Chorley

Really helpful and very friendly vets

Beautiful place , nice to have a meal with family or a romantic evening.

All round very good experience would recommend the practice .

We have been at the vets over 25yeats with the very best service advice and support from all departments and staff and trust them with our pets.

Very friendly staff. Was a very sad visit. Dignified service.

Following my previous review , to update in the situation , I received a very cold hearted letter form the practise manager saying I should no longer attend their practise in future (lol) which I don’t want to after they discharged my sick dog needing emergency life saving treatment without treatment! . This comes after a 25 year long customer loyalty /neighbour relationship has now iiretievabley broken down because last Friday I admitted my dog to their animal hospital for emergency treatment for signs of sceptic schock and they did not treat him they instead discharged at 7pm on a Friday evening in a life threatening condition without so much as a phone call from the vet who was supposed to be treating him. I found out on the notes paper they gave me at the time of discharge saying he needed emergency 3 day hospitalation , but that’s exactly why I left him in a hospital because i through the he was in a safe 24 hour hospitals with facilities as advertised on their website. This week I have had to seek help for my pet elsewhere, where he has now undergone treatment for for pneumothorax, which is air on the outside of the lungs … (similar to collapsed lung) abs this is the state hillcrest/medivet discharged him in In a state of emergency. They answer to it all has been to send me a cold hearted letter to say that I should no longer attend the practise again. But this is there mistake discharging a dog with a life threatening emergency condtion and all they can say is don’t dont come back to their practise again , no concern sen for the welfare of my beloved dog and no concern for my emotional mental health as his owner It’s in excuseable , online they advertise as a 24 hour animal hospital with exceptional facilities when in truth they are not operating 24/7 care , they lack the facilities according to their vet I spoke to on the phone and lack staff . As a neighbour and loyal client of 25 years who has used them in a regularly basis (monthl/weekly) I’ve seen the real side to them now when things go wrong and they basically kick you your animal out at closing time and then when you complain they just say don’t come back. If they want to be trusted and respected they first should demonstrate a level of trust and respect themselves through animal welfare . Once they PTS your animal it covers up a whole host of mistakes and your left non the wiser . It’s taken me a week to get help elsewhere and when I do I’m shocked to discover they discharged my dog with pneumothorax , had he of not survived I would have been non the wiser. They really don’t care about your pet or your emotional well being as an owner . Other vets at other practises I have spoke to since have been exceptionally supportive kind caring and compassionate and considerate toward my state of mental health as well as they welfare off the animal. Hillcrezt /medivet haven’t demonstrated any compassion what so ever , although they happy to take your money . They vets are highly paid and therefore I expect my pet to be in experienced hands if I’m going to pay top rate prices I expect to receive First class treatment. Hillcrest/medivet lack compassion when things go wrong. It’s not the first time people in the local community have sadly reported failings by the practise abs the majority of the neighbours don’t use the practise . It’s a shame because I trusted them and learned the hard was that you can be loyal and a trustworthy person it’s didn’t mean the ppl you trust are the same . I can’t believe they discharged a dog in a life threatening condition and then sent me a letter saying don’t come back … speechless It writing this review saves another animals life then it’s been worth writing it. It’s an honest truthful review about our recent experience, the lack of empathy from them is equally as concerning as the lack of treatment for my animal . Maybe they ok if u booster but in an emergency situation they are lack , yet they call themselves an animal hospital, it’s not really. Horrified how we been treated I want an investigation and a copy of it

Amazing caring staff. All our pets have been looked after by these vets, from hamsters and rabbits through to our dogs. Always highly recommend them. We have their VIP plan too for annual boosters and quarterly flea, tick and worming treatment. Insurance claims are always sorted quickly and with ease, too.

I can't stress strongly enough how greatful we are to Chris and his team for saving our cat Jacob and his ongoing care. We previously used another vet in Bamber Bridge and Jacob would likely have died if we hadn't switched vets. Their compassion and care for both Jacob and us is unparalleled. Yes they are a business but they take time to talk to you without feeling you are on the clock. I definitely recommend them to anyone.

Wonderful caring service as always. Our beautiful precious boy is on the mend thanks to the care received by a very professional vet. We can’t thank you enough.