Medivet Referrals East Midlands

Graham is an amazing surgeon and the hole team are excellent at their jobs also the prices are not inflated like other vets. I work in the dog world and have heard nothing but rave reviews about this practice and all the staff

I was so impressed with Medivet Referrals East Midlands’ modern facilities, which I felt were exceptionally clean, tidy, and spacious. Having been back several times since, I note that each time I visit, I always see someone cleaning something, which I find so reassuring; they really are genuinely dedicated to ensuring the safety of their patients at Medivet Referrals East Midlands. Furthermore, Medivet Referrals East Midland’s surgical suites are ultramodern, and uses some of the very latest state-of-the-art technology such as CT scans and high end PCs. I felt reassured that our Nyx was getting the very best veterinary care possible at Medivet Referrals East Midlands. Secondly, the staff are an outstanding and professional bunch of truly likeable people. They are nothing short of genuinely caring, friendly, and considerate people who all very obviously love helping animals. The nursing and support staff are all neatly dressed, wearing smart, clean scrubs, and presenting well both in dress and comportment. Moreover, nothing is too much trouble to ask of the staff, and they have gone ‘above and beyond’ any reasonable expectation on several occasions for us; Nyx was aptly described by Graham as a ‘timid girl’, and has on 2 different occasions soiled herself in transit to Medivet Referrals East Midlands, and needed a bit of a ‘once over’ upon arrival. The staff are always happy to take over with a smile and go out of their way to reassure Nyx, speaking soothingly to her, as the girls gently bathed her; I also noted how careful, and kind they were with Nyx, and it is that level of consistent kindness and consideration of the needs of their patients that sets Medivet Referrals East Midlands apart from other practices. All the staff are absolutely delightful, and make you feel like your pet’s well-being truly matters to them. One person of note to mention is, Bethany; really is an asset as a first point of contact as she is well informed coming across as genuinely empathetic, and truly listens (an admirable and rare quality these days). Further to the above, the Quality and Continuity of Care delivered by Medivet Referrals East Midlands is truly exceptional, and in my opinion second to none. When Nyx had a complication after her first THR, nothing was too much trouble to ask of Graham and his team-- they were more than happy to juggling Nyx into an already packed surgical schedule, on top of which, they all stayed well past closing to work on Nyx late into the evening to ensure continuity of care. Graham and his team were truly there for us when we needed them most, which speaks volumes to their dedication to provide the highest possible level of care to their patients. Their clear dedication to quality and continuity of care should truly be commended. I would like to especially mention Morgon, as she really was absolutely incredible with putting both myself and Nyx at ease with her warm, yet professional, and competent demeanour. Lastly, I was most sincerely impressed with the exceptional level of knowledge by all of the Medivet Referrals East Midlands staff. In fact, not only head secretary Bethany, but also Graham really went the ‘extra mile’ to ensure we received good, honest, and accurate medical advice on which to base our decisions about the most appropriate steps going forward in Nyx’ care and treatment. Before I was even a Medivet Referrals East Midlands client, Graham spent a great deal of time speaking with me directly over the phone discussing the pros and cons of the different surgical procedures available to us; Graham Oliver’s genuine, caring, and pragmatic approach is one of your greatest assets at Medivet Group; I simply cannot begin to commend Medivet Referrals East Midlands highly enough; both Graham and his entire team are an absolute credit to the Medivet Group family.

i can’t thank everyone as east midlands referrals enough! our dog narla was referred as she had crucial ligament damage and from start to finish we was put at ease about her operation and definitely narla was in the best hands! with narla only being 1 at the time of her operation we knew it was for best after 6 months recovery we was discharged but told us never to hesitate to ring if we had any questions or concerns. by far the best vets we’ve ever been too and can’t thank them enough for everything they did.