Medivet Prescot

Main problem is getting an appointment. No appointments this whole week. My old cat has stopped eating. I am very worried. What do I do next?

I joined this practice last year after moving from the Garston practice and I have had 0 issues, the girls at the front desk are always friendly, polite and professional. My dog has seen 2 locum vets in the past 5 months and they have both been brilliant. My dog is a recuse and is nervous and they are brilliant with her.

Nice staff, very informative, location not too far from me, they showed empathy toward my dog, she is a rescue dog with behaviour issues & was treated gently by the staff at this Vet Practice.

This branch needs to be investigated by medivets. Since the departure of two vets and all reception staff, customers have been getting letters of demands for alleged outstanding balances. It is completely absurd that two excellent vets and branch partners would allow so many customers to have outstanding balances. also since this has gone intot the public domain there has been numerous posts sent to socail platforms with numerous negative reviews. Complaints have now gone to RCVS VCMS As this branch needs to be seriously investigated. Secondly there is no lead vet or branch manager and it is being covered by a locum.

Horrendous service from this vets. I have now phone 5 times for a prescription for my dog who is in pain. I need the prescription to forward to online company before they'll give me the medicationI have paid for the prescription, but keep getting palmed off with excuses. Money mad company. Please go elsewhere.

After 6 years of being at Medivet with our cat and dog, I have cancelled both of our Medivet plans and moved to a new vets - the service is that bad, I am paying to come out of the plans. Multiple cancellations because they do not have a vet available, one Receptionist in particular has the rudest attitude when you call - I won’t be naming her in this review, but I have named her in my review to the email lots of people are being signposted to after reviewing on here. Our main reason for wishing to get an appointment was due to our cat and dog needing to be reviewed for their flea and worm (which we pay for on the plan) which was then delayed by three weeks due to the cancellations and being told “don’t panic that it’s overdue” to someone who has anxiety disorder, doesn’t sit well - I have now had to pay out of my own pocket for additional flea and worm because this vet can’t seem to give me it. Appointment booked with vet, cancelled, rebooked with nurse, cancelled - cancelled because the receptionist booked in with nurse and not the vet and the nurse can’t sign off for it, although, staff member was fully aware after telling me not to panic on multiple occasions that I needed the flea and worm. Can I add - not one apology for the mistakes made and wasted time. When I called to cancel the plans, one of the other girls answered the phone and asked of our reasons, when I told her, she couldn’t have been more apologetic which I appreciated from her, but it was too late at this point. Also, please read carefully the plan T&C’s because if you access more from it than what you pay in, you owe money if you try to cancel. Do not respond and ask me to submit a review to review@medivet because I’ve already done it.

Took my dog in today he was treated by Oscar, who was fantastic he took time to explain different options and was very reassuring, ultimately he removed a growth from my dogs eyelid which I had been told from another vet practice required surgery , so not only has he spared my dog the anaesthetic but also saved me £500 . Reception staff were also very pleasant and helpful.

AVOID. Take your pets elsewhere!! Medivets sent me a text telling me I owe them money, no explanation and after calling them they told me a claim I had a year ago had not been paid by my insurance and that I needed to pay it. I’ve been back and forth with them for 2 weeks with them threatening debt collectors because they couldn’t be arsed to email the insurance company. Been promised call backs and been told nothing but lies: first the payment had been made then cancelled by the accounts team, next it was the payment received was for another client and added on to my account by mistake… in the end it turns out they didn’t submit the claim form and had no copy of my completed form on file. Every person I have spoken to just blames another “person” or “department”. No-one has a clue what they’re doing and the reception/administration staff are unbelievably rude and unhelpful, I asked to submit a complaint and they told me my complaint wasn’t good enough to deal with? Bizarreeee. To add, on numerous occasions I have visited this practice they have tried to overcharge me when paying at reception only for me to query the cost with what the Vet told me and they quickly rectify it. It’s as if they do it to see who they can get one up on and get more money out of. All’s they care about is money and openly told me they’re trying to recover all their ‘debt’ as they have been taken over by a new owner.

Before Johann left this used to be a lovely vet practice. Now it’s awful. Try to charge for fees you have already paid. According the reception staff once you have paid they have to manually Input this onto your invoice, if they don’t it goes down as unpaid. Then they need bank statements as prove of payment, due to not having access to their own accounts. To top of the mess of the payment I took my dog in with a large lump the vet told me that’s my poor girl needed surgical procedure to remove the lump as it could be one of two things. She could go in blind and fix it or get a scan to see what she would be dealing with. I wanted the scan as didn’t feel comfortable her going in blind. This would need to be in another practice as they don’t have the equipment to do the scan. I agreed to take her but wanted an appointment and a cost. However i never got an answer to cost or a date for scan even after chasing for a cost and date. Just empty promises of a phone call back. There is no care or compassion at this practice anymore.